RUDE OR “ROBUST” CORRESPONDENCE? GUIDANCE ON AVOIDING INFLAMMATORY LANGUAGE OR BEING GRATUIOUSLY OFFENSIVE

This is a repeat of a post first written in August 2017. At that time the Solicitors Regulatory Authority had just issued  on “Offensive communications”  (the link is to an updated version from 2019). It gave me a chance to recap on earlier posts about the futility of rudeness in correspondence.

“Y...