There is a very useful article in the Solicitors Journal on stress and litigation (to avoid hyperbole I will not use the word "brilliant" but it deserves it.) Hugh Koch analyse the sources of stress for litigants. This made me think how little attention is paid to the "litigant's view" of the liti...
Something that still needs to be said, Gordon. It still amazes me that to date, as lawyers, we fail to appreciate the importance of actively listening and showing empathy when engaging with clients. Perhaps these are skills that should now be taught on postgraduate courses rather than generic interviewing skills. I also thought it was up to the LETR to address some of these deficiencies ?